Company Name

Your Name

email address

Equipment ID

Phone Number

1. Did the technician contact you prior to arriving at your location?

Yes   No

2. Did the technician introduce him/herself upon arrival?

Yes   No

3. Did the technician go over all of your concerns with you?

Yes   No

4. Was the equipment clean when the technician completed the work?

Yes   No

5. Did the technician repair your equipment to your satisfaction?

Yes   No

6. If you answered "No" to #5, was the failure to fix the equipment due to a part being needed?

Yes No N/A

7. Was the technician professional in handling your concerns?

Yes   No

8. Was the technician's appearance neat and professional?

Yes   No

9. On a scale of 1 to 5, how was the overall experience with your technician?

1=Wonderful   2=Good   3=Average   4=Bad   5=Horrible

10. Would you recommend Braden Business Systems to a business associate?

Yes   No